Hiring For Mncs/technical Support Advisor/ Voice Process/ Fresher @ Catalyst

Job Description

HI Warm Greetings,

We Are Hiring!

You can call us / WhatsApp and book your interview slots:

VEDHANTH M

8884496***

JOY

7996004***

SINDHU

9986024***

(WhatsApp your resume if the number is busy)

We are looking for Graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you!

Process - Technical Support International Voice

Shifts - UK Rotational Shifts

Education - Freshers - Graduates only

Experience - Graduates or Undergraduates

Salary - Fresher - 3.8lpa

Experience - Up-to 7LPA

Performance based incentives

Key Responsibilities:

• Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
• Resolve issues related to software installation, system configuration, and performance
• Deliver excellent customer service by communicating effectively and addressing client concerns professionally
• Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
• Log and document all technical issues in ticketing systems and escalate complex issues when necessary
• Provide step-by-step instructions to customers to resolve technical problems
• Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications:

• Graduate in any discipline (freshers are welcome)
• Strong knowledge of Microsoft technologies (Windows, Office, etc.)
• Excellent oral and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and troubleshooting abilities
• Willingness to work in shifts

Why Join Us?

• Competitive salary package
• Growth opportunities within the company
• Training and development programs
• A supportive and collaborative work environment

Regards,

VEDHANTH M

8884496***

JOY

7996004***

SINDHU

9986024***

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