Desktop Engineer
- Judge India Solutions
- 1 - 4 years
- Noida, Gurugram
- 3 months ago
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Job Description
Job Summary: As a Desktop Engineer L1 Support, you will be the first point of contact for end-users experiencing technical issues. Your primary responsibility will be to provide efficient and effective support to resolve hardware and software problems, ensuring minimal disruption to users' work.
Role & responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and peripherals.
- Install, configure, and maintain operating systems, applications, and software updates.
- Assist with the setup and deployment of new hardware and software.
- Document and track all support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams as necessary.
- Maintain a high level of customer satisfaction by providing timely and professional support.
- Follow company policies and procedures for IT support and security.
- Perform regular system maintenance and updates to ensure optimal performance.
- Provide support for mobile devices and remote access solutions.
Preferred candidate profile
- Experience with remote support tools and ticketing systems.
- Basic understanding of networking concepts and protocols.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar would be an add-on advantage.
- Basic understanding of Active Directory, User account creation, Permissions and GAL.
- Experience with troubleshooting and supporting MS Office applications.
Perks and benefits
- Both side cab (US Shift - 05:30pm - 02:30am IST).
- Snacks and meal will be provided.
- Primarily night shifts (US EST Hours), but flexibility is required to accommodate different schedules as needed.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security, Role Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Judge India SolutionsLocation(s): Noida, Gurugram
Keyskills: Remote Support IT Support Active Directory Hardware Installations MS Office
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Judge India Solutions
The Judge Group is a professional services firm with 50 years of experience in providing technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, and India. The Judge Group serves more than 47 Fortu...
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