International Non voice | Gaming Support | Customer Service
- IntouchCX
- 0 - 5 years
- Bengaluru
- 3 months ago
- Email to a friend
- Report this job
Job Description
Greetings from IntouchCX !
We are currently Hiring for International Non Voice Process | Email and Chat support
Contact : HR Deepika E
Phone number : 7899915***
Email I'd : de******e@in******x.com
Location: Bangalore( Face to Face Interview)If you're interested in this position, you can revert me back or you can directly contact me on the above number.
- Having daily interactions with the customer to handle issues from end to end via chat & Email.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving i issues
- Providing white glove service and having the ability to provide an overall excellent customer experience Managing customer expectations regarding estimated response times.
Critical Skills:
- Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
Educational/Work Experience and Requirements:
- Must successfully pass a background check
- Plus 2 is a must Graduation degree is a plus
- Must have at least six months customer service experience or equivalent
- Experience in the gaming/tech support industry is a plus
- Perks and Benefits:
- 2 way free cab and food provided
- Attractive incentives and attendance bonus is also provided
Role: Email Support
Industry Type: BPM / BPO
Employment Type: Full Time, Permanent Role
Category: Non Voice
Education UG: Graduation Not Required
Interested candidates can contact
HR Deepika E - 7899915***
Email : de******e@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Non VoiceRole: Non Tech Support - Non VoiceEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: International Non Voice Email Process Blended Process Email Support Non Voice Process Semi Voice Chat Support Non Voice Verbal Communication Content Writing Chat Process Customer Support Written Communication International Process International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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