Manager - Excellence @ Equifax

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Manager - Excellence

Equifax
3 - 7 years
Mumbai
2 months ago
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Job Description

Provide leadership to Team, Define and execute short term- and long-term strategies. Plans in line with company s objectives. Set in place goals to improve services. Identify opportunities for improvement for better efficiency and quality. Develop inter-departmental relationships and communication with all areas of the business and with members.

What you ll do
Full responsibility of a team, which include duties such as performance evaluation, hiring, disciplinary and quality goals.

Manage and drive the issue management process from Start to Finish. Facilitates and ensures Issue Management Quality Standards are met for issues documented

Act as Point of Contact for Issue with multiple stake holders.

Transform raw data into useful metrics and reportable information for regulatory reporting.

Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.

Keeps abreast of the organizations operational processes and best practices for business strategy.

Develop in depth understanding of product and services to understand the complex issues Analyze existing processes and root causes What experience you need
Min 3 years of experience in a managerial role Proven track record of successful leadership and team management

Ability to develop and implement strategic plans Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities Knowledge of industry trends and best practices

Bachelors / Master s degree in business administration or a related field Experience in the industry or related field

Strong leadership and management skills

Excellent analytical and critical thinking abilities Ability to work well under pressure and meet deadlines What could set you apart
Professional certifications such as PMP are a plus

Prior Experience in client service team management.

Same Industry knowledge will be a value add.

Primary Location:

IND-Mumbai-Equifax Credit Information Services

Function:

Function - Fulfillment / Operations

Schedule:

Full time

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Equifax Credit
Location(s): Mumbai

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Keyskills: Business administration PMP Interpersonal skills Team management Client servicing Action plan Analytical Healthcare Business strategy Operations

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Equifax

Equifax is a global information solutions company that uses trusted unique data, innovative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions. Headq...

Manager - Excellence @ Equifax

Home > Operations