Assistant Vice President, Technical Support
- Oracle
- 8 to 12 Yrs
- Other Haryana
- 2 months ago
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Job Description
- Assistant Vice President, Technical Support Lead-COR029917 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Vice President, Technical Support Lead Responsibilities Manage the technical support team, providing line management, mentoring and engagement with other support teams Set and monitor targets for support staff, focusing on improving and developing performance and knowledge to ensure that SLAs are met Provide internal training, Alongside the Head of Support Services and introduce and maintain effective and efficient ITIL processes for Incident, Problem, Change and Service Improvement Manage the post validation of releases and changes to the production environment Ensure that ticket queues are managed effectively & provide technical integration support to clients Drive service improvements and provide best practice incident management of issues impacting our merchant base through to resolution, including escalation within the business & communication to merchants Track and triage incidents against problems Manage and prioritise your workload in accordance with the various response SLAs Manage team metrics and retention goals Qualifications we seek in you! Minimum Qualifications Bachelors/ Master of Technology / MBA Preferred Qualifications Extensive industry experience with technical background and robust hands-on product rollout experience; having worked with multiple scrum teams using Agile Excellent people, interpersonal, and technical skills, and can execute and deliver in a matrix organization. Ability to work with key business partners, architecture and data teams, requirement gathering and solution teams to build a product road map with more focus on building product development road map (design, build, test and deploy) Demonstrable ability to quickly earn the trust of sponsors and key partners; mobilize and empower teams; set direction and approach; resolve conflict; deliver tough messages with patience; execute with limited information and ambiguity Demonstrable ability to build positive relationships across organizations in delivering the best outcome of sophisticated programs. Ability to communicate objectives, plans, status, and results clearly across all levels, focusing on critical few key points. Should have ability to adapt rapidly to changing dynamics of business partner expectations. Validated ability in unearthing issues and leading risks in the program Superb interpersonal skills, including business writing and presentations PMI/ PMP Certification, Agile Certified Practitioner (PMI-ACP), Certified Job Assistant Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Dec 31, 2024, 1:00:20 PM Unposting Date Ongoing Master Skills List Corporate Job Category Full Time,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Vice President, Technical SupportContact Details:
Company: Genpact DeutschlandLocation(s): Other Haryana+ View Contact
Keyskills: Incident Management Problem Management Change Management Service Improvement Agile Risk Management Interpersonal Skills PMI
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