Client Services Coordinator
- Spectraforce
- 1 - 4 years
- Mohali, Chandigarh
- 2 months ago
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Job Description
Client service Coordinator
SPECTRAFORCE was founded in 2004 and is now one of the largest staffing firms in the United States. We set up
operations and support staffing in India to better serve many of the US-based industries of which SPECTRAFORCE clients
are a part, including Finance, IT, Energy/Utilities, Pharma/Life Sciences, and Business and Professional Services. Our world-
class Indian team is essential to the continuous expansion of our global sales and delivery. A Global Staffing and IT company,
SPECTRAFORCE is human-to-human driven. Its branding tagline, NEWJOBPHORIA, encompasses the excitement
generated within people by matching them with jobs that align on multiple levels: skills, motivation, and environment. As a
certified Minority Business Enterprise, SPECTRAFORCE celebrates how different perspectives benefit our employees,
services, and community. We focus on cultivating a diverse and inclusive work environment that encourages collaboration
and connection. Together, these unique perspectives bring great offerings that deliver state-of-the-art services to our
clients and employees.
Key Responsibilities:
Assist the Client Services Associates or Managers with daily tasks including but not limited to:
Assist with calling candidates currently going through onboarding to give background check updates.
Assist with phone screening, prepping, and coaching of candidates.
Assist with debriefing candidates at the conclusion of their interview.
Assist with calendar scheduling.
Help with all other miscellaneous tasks that the Client Services team may need help with:
Spotlight calls.
Prepping candidates for their interview.
Updating SharePoint sheets. (LEOFORCE/SPECTRANET).
Updating internal systems.
Manage and run training accounts:
Working directly with the MSP team as the main point of contact.
Coordination between the MSP team and recruitment.
Ensure SLAs are met for their client portfolio.
Other Requirements:
Must be comfortable spending 75% of time on the phone.
Excellent communication and interpersonal skills.
Familiar with US time zones ( PST/ EST/ CST). Required Knowledge, Skills, and Experience:
Minimum 1 year of experience in dealing with International clients/customers
Must be comfortable spending 75% of time on the phone
Excellent communication and interpersonal skills
Flexible & Aggressive
Excellent communication skills (Spoken and Written)
Work independently with little supervision in a fast-paced agency environment
Have a knack for learning and staying up to date with new technologies
Professional, Adaptable and Resilient - able to take no for an answer yet still
apply 100% effort throughout the workday
Goal oriented; have a burning desire to be successful
Advanced computer skills especially Microsoft Word, Microsoft PowerPoint, Outlook.
Highly motivated individual able to grasp complex technologies, tools or
knowledge and learn quickly
Must have a demonstrated ability to work within tight deadlines.
Willing to work in night shifts
Benefits & Perks
1. 5 Year Retention Bonus
2. Referral Policy
3. Internet Reimbursement
4. Router UPS Reimbursement
5. Term Life Insurance
6. Accidental Insurance
7. COVID Insurance (Family Floater)
8. Group Medical Insurance (Family Floater)
9. On-call doctor support
10. COVID Protocols
11. Sodexo Benefit
12. Leave Policy
13. Leave Encashment
14. Bank Assistance
15. Employee's State Insurance
16. Gratuity
17. Provident Fund
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & Operations, Role Category: Service DeliveryRole: Service Delivery - OtherEmployement Type: Full timeContact Details:
Company: Spectraforce Location(s): Mohali, Chandigarh
Keyskills: Us Voice Process US Process Australian Process International Call Center International Process International Voice Voice Support International Voice Process International BPO UK Process International Calling Client Handling
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