Training Coordinator/ Analyst
- eClerx
- 0 - 2 years
- Mumbai
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Description Template- Deriv FMKM SA-Training
Job Details: Role: Process Trainer| Full-time (FT) | eClerx Markets| Job ID
Location: Mumbai
Shift Timings: General/EMEA
Management Level: Analyst
Travel Requirements: Yes
Specialism: Process training delivery, facilitation, governance, content design & development
Process training, content design and development, training governance, data presentation.
Job Description:
The ideal candidate will be responsible for Onboarding and governing new hire training in capital markets domain. Must possess strong domain knowledge and good communication skills. Should be able to tailor training programs to meet business objective. Able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area will be plus.
Job Responsibilities
Evaluate/analyze and identify training needs to meet the program objectives.
Drive delivery of all the ongoing, new-hire and on the floor trainings.
Publish daily, weekly, monthly reports of trainings and the floor projects.
Design and create training manuals, online learning modules, and the required course material.
Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the training programs
Conduct specific training needs assessments to support the design, development and delivery of corporate training programs and strategies.
Monitor and measure effectiveness of all training programs.
Partner with the stake holders to develop and deliver high quality trainings.
Maintain good administration and support in the day to day tasks.
Key Deliverables:
Responsible for governing new hire training in capital markets domain
Responsible in supporting the training team by providing training facilitation support and/or administrative assistance to any assigned training class.
Work with the new hires during nesting to help them successfully meet operational targets and transition to becoming full-time production agents.
Continuously work on improving facilitation skills and training methodology based on feedback and results from stakeholders.
Digital training artefact design, ownership and maintenance to meet market standards
Impart domain training and develop content, contribute to the training development and delivery activities and partner with the stakeholders.
Minimum Qualifications:
Graduate - any stream (Minimum) + MBA (Preferred)
Strong communication, listening, presentation and facilitation skills
1 yr. experience in instructor-led training delivery and governance in Finance industry
Experience in content design
Close attention to detail and ability to deliver output of a very high standard
Proficient in Excel and working knowledge of other MS Office Apps like Word, PPT and Outlook
Keen interest in conducting training, presenting and constantly thriving to work on development of others
Problem solving and decision making skills.
Highly organized, detail-oriented, patient & action-oriented.
Ability to work under pressure ensuring the timelines are achieved.
Familiarity with e-learning and LMS will be an advantage.
Who we are:
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the worlds leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of Indias leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 13,000-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
About eClerx Shared Services
Accelerate and transform the functions that support the core of our business.
We seek a broad range of skillsfrom digital to interpersonal to analyticalto help examine performance and efficiency within and across functions such as finance, HR, procurement, legal, marketing, and others. Our people are critical to this function, delivering a wide range of value-added services that help us drive the impact integral to our business. At eClerx, you will find challenging opportunities in an environment that recognizes and rewards exceptional performance. We empower our employees to drive important and impactful
projects, see them through to fruition, reap the rewards, and build a fulfilling career graph while they are at it.
Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Job Classification
Industry: Investment Banking / Venture Capital / Private EquityFunctional Area / Department: Teaching & Training, Role Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Mumbai
Keyskills: Training coordination soft skills SOP Soft Skills Training Corporate Training Training Management Training Delivery financial markets
Similar positions
eClerx
eClerx Services Ltd, one of the first Knowledge Process firms listed in India (Bombay Stock Exchange: ECLERX), provides diverse and complex data analytics and customized process solutions to global enterprise Clients from our multiple India-based delivery centers. eClerx drives our Clients’ ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in