Process Associate
- Headstrong
- 0 - 1 years
- Hyderabad
- 2 months ago
- Email to a friend
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of PA, Customer Service, Sale and Technical Support Specialists.
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Responsibilities:
Handle Inbound/ Outbound Voice calls
Respond to the customer queries & issues in timely manner
Provide solution to the customer basis the available help articles and within the policies
Replicate customers issue and report necessary bugs/suggestions/ideas
Provide excellent services to the customers
Work closely with internal departments to provide the required information/support to the customer
Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Maintain a deep understanding of client process and policies
Upskill to enhance the knowledge time to time and offer support
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you
Minimum qualifications
o Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
o Excellent Voice Communication Skills
o Fluent in English & Hindi Languages
o Freshers are eligible
o Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.)
o Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques
o Preferred pre-requisites:
? Effective probing skills and analyzing / understanding skills
? Analytical skills with customer centric approach
? Excellent proficiency with written English and with neutral English accent
? You should be able to work on a flexible schedule (including weekend shift)
? Typing speed 40-45 words per minute + 80%+ accuracy
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: GenpactLocation(s): Hyderabad
Keyskills: voice analytical inbound customer service policies sales typing speed technical support operations outbound english customer queries client email communication skills law pay professional services probe customer support hindi typing schedule typing hindi word internet
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