IT Support Engineer
- Imaging Endpoints
- 2 - 6 years
- Delhi, NCR
- 2 months ago
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Job Description
The IT Support Engineer is responsible for providing first level support to internal IE Users and external IE Users, including but not limited to, Medical Professionals. IT Support Engineer is responsible for activities related to onboarding users and Medical Professionals and for the execution of standard operating procedures (SOPs) under the direction of assigned Innovation and IT Leadership.
RESPONSIBILITIES
- Receive and configure laptops for users.
- Provide desktop support to users including Microsoft O365 and other applications.
- Respond to alerts triggered by failures or warnings in the IT environment.
- Account management including On-boarding and Separation.
- Perform basic windows server administration activities.
- Perform administration duties on various imaging applications.
- Execute SOP (standard operating procedures) requests.
- Provides a shift handover at the end of his/her shift.
- Works on shifts as assigned.
- Other duties as assigned.
EDUCATION AND EXPERIENCE
- Bachelor of Science in Information Technology, Computer Science is preferred or related field.
- Minimum of two (2) years or equivalent Service Desk experience.
- Microsoft 365 certification is preferred.
- Experienced in handling users from different regions and should be able to communicate seamlessly.
SKILLS
- Knowledge of desktop and laptop hardware.
- Knowledge of Windows 10 and Office Suite Applications.
- Knowledge of Windows server, including knowledge of Active Directory, Print Server, Group Policy, preferred.
- Knowledge of Microsoft Office 365, preferred.
- Knowledge of TCP/IP and network preferred.
- Knowledge of Citrix preferred.
- Service-oriented approach, flexible, and proactive.
- Must have superior attention to detail and excellent oral and written communication skills.
- Self-driven, ability to get the job done with little supervision, positive can-do attitude.
- Ability to excel in a team environment.
- Ability to work in strict compliance with all procedures, rules, and regulations.
- Maintain strict confidentiality of sensitive data, records, files, conversations, etc.
- Must have ability to grasp new concepts quickly.
- Ability to adapt quickly changing dynamics of the organization and industry.
- Prior knowledge of scripting/automation is going to be a big plus.
- Knowledge of ticketing and remote management systems.
IMAGING ENDPOINTS TEAM CHARACTERISTICS
- Passion to Connect Imaging to the CureTM and pursue a meaningful career by improving the lives of cancer patients through imaging
- Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging
- Commitment and caring for our fellow team members, their families, and the communities IE serves - see Caring Endpoints https://imagingendpoints.com/caring-endpoints/
- Integrity and high ethical standards; we always do the right thing
- High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives
- Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the days objectives while striving to improve ourselves and IE everyday
- Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success
- High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else
PHYSICAL REQUIREMENTS
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus
Job Classification
Industry: Pharmaceutical & Life SciencesFunctional Area / Department: IT & Information Security, Role Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Imaging EndpointsLocation(s): Delhi, NCR
Keyskills: IT Support Ticketing Tools Active Directory Microsoft Office Suite
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