Customer Support Specialist
- Acads360 India
- 1 - 3 years
- Hyderabad
- 2 months ago
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Job Description
Job Description: Customer Support Specialist
Location: Hyderabad
Work Mode: Work from Office
Shifts: Shift Timing will vary from 9 AM to 9 PM
Candidate should be open to travel based on business demand
Experience: 1-3 years of experience in a customer support role, preferably in tele support or tech support
Educational Background: Any graduate can apply; relevant coursework in communication or technology is a plus.
Job Overview:
Join our dynamic team as a Customer Support Specialist, where you'll be the frontline ambassador for our brand! We are seeking a motivated individual with 1-3 years of experience in tele support or tech support roles, proficient in both Hindi and English. Your contributions will directly impact customer satisfaction and retention by providing exceptional service and support to our valued customers. If you are a well-groomed, smart worker who thrives on challenges and targets, we want to hear from you!
Key Responsibilities
- Respond promptly and effectively to customer inquiries via phone, chat, and email in a friendly and professional manner
- Diagnose technical issues and provide timely resolutions, ensuring minimal disruption for customers
- Uphold Service Level Agreements (SLA), Turn Around Time (TAT), and Customer Satisfaction (CSAT) targets consistently
- Escalate complex issues to the appropriate departments while following up until resolution
- Maintain detailed records of customer interactions and transactions in our CRM system
- Collaborate with team members and management to improve processes and enhance customer experience
- Participate in training sessions to stay updated on product offerings and enhance service skills
- Analyze feedback and suggest improvements to better meet customer need
Key Skills
- Proficiency in Hindi (spoken only) and English (both spoken and written)
- Strong problem-solving abilities and a keen attention to detail
- Excellent communication and interpersonal skills
- Customer-centric mindset with a passion for delivering excellent service
- Ability to work effectively in a fast-paced environment and manage multiple tasks
- Familiarity with CRM systems and support tools is a plus
- Team player with a collaborative spirit and a proactive approach
Qualifications
- Any graduate can apply; relevant coursework in communication or technology is a plus
- 1-3 years of experience in a customer support role, preferably in tele support or tech support
- A well-groomed appearance and professional demeanour
- Willingness to learn and adapt to new technologies and processes
Why Join Us?
- Be part of an innovative company that values your contributions and invests in your growth
- Work in a supportive and engaging environment that fosters professional development
- Competitive salary and benefits package with performance-based incentives
- Opportunity to shape the customer experience and make a difference!
If you are ready to take your career to the next level and make a positive impact on customer relations, apply today! Your expertise in customer support could be the key to our success.
Walk-in Interview Guidelines:-
* The candidates need to carry their personal laptop for online assessments
* Please request for a slot with the HR @ 9866188*** in whatsapp only and only upon confirmation of the slot by the HR, please attend the interview as per schedule
* Please be in formal attire and carry the hard copy of your resume along
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations, Role Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Walk-insContact Details:
Company: Acads360 IndiaLocation(s): Hyderabad
Keyskills: SLA Customer Support Product Support Technical Support CSAT TAT Query Handling Sla Compliance Application Support Customer Satisfaction Query Resolution Client Satisfaction Client Support Escalations Customer Retention Software Support Issue Resolution
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Acads360 India
Acads360 is a young start-up which has built a disruptive product PRM360. PRM360 is a global e-Procurement solution provided to our clients. For more details, please visit our website : www.PRM360.com PRM360 is named as Customers Choice consecutively for the years 2021, 2022 and 2023 in Gartners p...
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