Lead - Delivery
- Omega Healthcare
- 5 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Skills
Vendor Management, Project Management, SDLC, IT Service Management, Solution Architecture, CRM, ITIL, Outsourcing, Global Delivery, IT Strategy
Department: Operations
Specialty: EM OP
Job Description:
- Monitor, identify and resolve performance/ behaviour /attendance issues using prescribed performance management techniques.
- Monitor and act on personnel and disciplinary issues.
- Provide subject matter expertise to Quality Control Analysts in the team.
- Ensure training needs of subordinates are met.
- Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
- Successfully complete all client related training and keep record of the same.
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.
- Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment.
- Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable compliance requirements.
Job Specification:
- Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty EM OP.
- Must have experience in Client and Stakeholder Management, Team Management.
- Must have Coding Certification like CPC/ CCS/ COC/ AHIMA.
- Any graduate will do.
Shift Details: General Shift / Day Shift.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations, Role Category: Service DeliveryRole: Service Delivery LeaderEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Hyderabad+ View Contact
Keyskills: Operations Team Management Client Management Project Management Vendor Management Medical Coding CRM
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