Duty Manager
- Zolo Stays
- 3 - 6 years
- Bengaluru
- 2 months ago
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Job Description
Position Overview:As a Duty Manager, you will serve as the hotel's operational leader during your assigned shift. You will be responsible for ensuring that all departments function smoothly, handling guest relations, resolving operational issues, and maintaining the hotel's high service standards. This role demands excellent decision-making, leadership skills, and a proactive approach to problem-solving.
Key Responsibilities:Operational Oversight:
Manage and oversee day-to-day hotel operations across all departments during your shift.
Conduct property walks to ensure cleanliness, safety, and adherence to brand standards.
Monitor and optimize the efficiency of hotel operations to deliver a seamless guest experience.
Guest Relations:
Act as the primary point of contact for guest concerns, complaints, or special requests.
Handle VIP arrivals, ensure personalized services, and maintain guest satisfaction.
Respond to guest feedback, implementing corrective measures when required.
Crisis Management:
Act as the on-site point of authority during emergencies (e.g., medical incidents, fire alarms, or disputes).
Ensure the safety and security of guests and staff by adhering to hotel policies and procedures.
Team Coordination and Support:
Coordinate and support department heads to address immediate operational challenges.
Provide guidance and leadership to frontline staff during peak operations or staffing shortages.
Administration and Reporting:
Compile and maintain shift handover reports detailing incidents, guest feedback, and key updates.
Report significant issues, incidents, and suggestions for improvement to senior management.
Verify and approve daily operational records, including billing, room allocations, and guest accounts.
Revenue Management Support:
Monitor room inventory and availability to ensure optimal bookings and occupancy rates.
Assist in up selling efforts by identifying opportunities to enhance revenue during your shift.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & Hospitality, Role Category: Front Office & Guest ServicesRole: Duty ManagerEmployement Type: Full timeContact Details:
Company: ZolostaysLocation(s): Bengaluru
Keyskills: Guest Service Upselling Guest Handling Day To Day Operations
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