Sr. Hotel Manager
- Narenn Group
- 7 - 10 years
- Hyderabad
- 2 days ago
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Job Description
Sr. Hotel Manager (Hyderabad location Hotel Experience managers are preferred)
A Senior Hotel Manager at a startup needs to be a versatile leader, overseeing all aspects of the hotel's operations, from front desk and housekeeping to marketing and financial management. This role requires a hands-on approach, including staff training, guest satisfaction, and strategic planning to ensure the hotel's success and growth within a competitive market.
Core Responsibilities:
- Operational Management:
Oversee daily operations, ensuring smooth functioning of all departments (front desk, housekeeping, maintenance, etc.).
- Staff Management:
Recruit, train, and supervise staff, fostering a positive and productive work environment.
- Guest Experience:
Ensure high levels of guest satisfaction by addressing complaints, monitoring feedback, and implementing improvements.
- Financial Management:
Develop and manage budgets, monitor expenses, and contribute to revenue generation strategies.
- Marketing and Sales:
Implement marketing strategies to attract guests, manage online presence, and drive sales.
- Strategic Planning:
Contribute to the development and implementation of the hotel's strategic goals and business plans.
- Compliance:
Ensure compliance with all relevant regulations, including health and safety, licensing, and legal requirements.
- Maintenance and Upkeep:
Oversee maintenance, repairs, and renovations to maintain the hotel's physical condition.
Specific Tasks:
- Front Desk: Manage reservations, check-ins, check-outs, and guest inquiries.
- Housekeeping: Ensure cleanliness and hygiene standards are maintained throughout the hotel.
- Food and Beverage: Oversee restaurant, bar, and catering operations (if applicable).
- Inventory Management: Manage supplies and inventory to meet operational needs and financial goals.
- Customer Relationship Management: Build and maintain strong relationships with guests and address any issues or concerns promptly.
- Vendor Management: Manage relationships with suppliers, contractors, and other external vendors.
- Performance Monitoring: Track key performance indicators (KPIs) and implement strategies to improve performance.
- Reporting: Prepare regular reports for ownership or management on hotel performance, occupancy, revenue, and expenses.
Key Skills:
- Leadership: Ability to motivate, mentor, and guide staff.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Ability to identify and resolve operational issues effectively.
- Financial Acumen: Understanding of budgeting, forecasting, and financial analysis.
- Customer Service: Strong focus on providing exceptional guest experiences.
- Adaptability: Ability to thrive in a fast-paced, dynamic startup environment.
- Strategic Thinking: Ability to contribute to the development and execution of strategic plans.
- Sales and Marketing: Knowledge of sales and marketing techniques to drive revenue.
- Hotel Operations: Understanding of all aspects of hotel operations, from front desk to housekeeping to food and beverage.
- Compliance: Knowledge of relevant laws and regulations.
For a Startup Context:
Senior Hotel Manager may also be involved in:
- Brand Development: Contributing to the development of the hotel's brand identity and marketing materials.
- Process Improvement: Identifying opportunities to streamline operations and improve efficiency.
- Cost Optimization: Finding ways to reduce costs and improve profitability.
- Community Engagement: Building relationships with the local community to support the hotel.
- Adaptability to Change: Being flexible and willing to adapt to the evolving needs of a startup.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Hotel / General ManagerEmployement Type: Full timeContact Details:
Company: Narenn GroupLocation(s): Hyderabad
Keyskills: Hotel Operations Customer Service Front Desk Food and Beverage Sales and Marketing Vendor Management Restaurant Management Guest Handling Reporting Performance Monitoring Hospitality Management Inventory Management Customer Relationship Management
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