Job Description
Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities
Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices
Continuous Improvement
What will you bring:
Requires knowledge of
Process automation improvement methodologies for example Kaizen Six Sigma Business processes Technology and tools
To identify the main processes and timely updates of knowledge articles within an assigned work area States the major roles involved in business process management Applies the concept of continuous improvement to identify opportunities for greater efficiency
Data Management Understanding of user data consumption data needs and business implications Master data data hierarchies and connections to transactional data Business technical process and operational data architecture standards definitions and repositories Regulatory and ethical requirements and policies around data privacy security storage retention and documentation
To support data management solutions and revises data rules under the guidance of others Documents changes and revisions to data sources and data hierarchies under the guidance of others Queries reports and analyzes data Supports new data sources and metadata integration for example extracting reports from Workday
Operational Excellence
Organizational processes Operating requirements Root cause analysis techniques Department workflows Standard operating procedures and service standards
To identify the primary operational functions of an assigned organization Lists common tasks and activities performed by operations functions and subfunctions Understands where to locate and how to interpret and categorize tickets cases and read standard operation procedure information Describes the interdependence of cross functional teams and operating functions Locates information regarding fundamental practices and policies
PO Management Contract types and terminology including different components of purchase orders Invoice management Regulatory environments including external laws Tools used for managing and maintaining contracts Strategic suppliers and existing contracts Risk management techniques Compliance and enforcement of terms and conditions
To summarize how purchase order documentation differs from other types of documentation Identifies tools commonly used to document purchase orders Distinguish purchase orders from other types of business processes Attend training in purchase order documentation techniques
Service Excellence Relevant knowledge articles Service process and procedures Stakeholder Management
To coordinate and manage service issues Demonstrates quality service delivery for all stakeholder requests and expectations while focusing on enhancing service experience Understands key metrics and scorecards for example schedules quality related to the efficient delivery and closure of cases Demonstrates an understanding of the underlying concepts and values of a service organization Participates and facilitates discussions on Key Responsibility Areas KRAs and productivity measuresservice levels for the team Generates potential innovative improvement ideas within an assigned area of responsibility to transform stakeholder experience and improve productivity measures
Understanding Business Context Industry and environmental factors Common business vernacular Business practices across two or more domains for example Product Finance Marketing Sales Technology Business Systems Human Resources and indepth knowledge of related practices
To own the delivery of project activity and tasks assigned by others Assists with on the preparation of process updates and changes Solves simple business issues Demonstrates a functional knowledge of the business unit organization being supported
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Minimum Qualifications...
Option 1: Bachelors degree in customer service, project management, business, finance, technology, or related area.
Option 2: 1 years experience in customer service, project management, business, finance, technology or related area.
Option 3: Associates degree in customer service, project management, business, finance, technology, or related area and 1 years experience in customer service, project management, business, finance, technology, or related area.
Job Classification
Industry: Retail
Functional Area / Department: Customer Success, Service & Operations,
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time
Contact Details:
Company: Walmart
Location(s): Bengaluru
Keyskills:
metadata
Networking
Data management
Project management
Standard operating procedures
Customer service
Risk management
Continuous improvement
Monitoring
Data architecture