Customer Operations- Analyst/junior Analyst
- eClerx Services
- 0 - 5 years
- Mohali, Chandigarh
- 5 years ago
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Job Description
- Resolve Customer queries and Complaints
- Troubleshooting of technical issues related to customer's services
- Assist the customers on queries regarding their Products and Services via voice
- Ability to analyze information and evaluate results to choose the best solution and solve problems
- Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
- Conduct quality monitoring on voice calls and chats
- Any Under graduate Fresher/Graduate
- Any experience up to 6 years are also eligible
- Flexible to work in Night Shifts / 24*7
- Excellent verbal, written communication and listening skills
- Should have good command over English Grammar and Fluency in English
Perks and Benefits
Night shift allowance, BonusJob Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: OtherRole: OtherEmployement Type: FreshersEducation
Under Graduation: Any GraduatePost Graduation: Any Postgraduate, Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: eClerx ServicesLocation(s): Mohali, Chandigarh
Keyskills: bpo night shift non voice process operat international operations international bpo trouble shooting it park kpo us process backend / back office fresher technical support us shift graduate chat call center jobs telecom under graduate cable
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eClerx Services
eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...
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