Customer Support Representative @ Hti Manpower

Job Description

We are seeking a highly skilled and motivated Customer Support Executive to join our team in Indore. As a Customer Support Executive, you will be responsible for handling international customer queries via calls for Western Union, providing accurate resolutions, and ensuring customer satisfaction.

 

Key Responsibilities:

 
• Handle international customer queries via calls for Western Union
• Provide accurate resolutions and ensure customer satisfaction
• Adhere to quality and compliance guidelines
• Work in a rotational shift environment (majorly night shifts)
• Ensure timely follow-ups and issue resolution
• Provide L2 support to customers, handling escalation cases and resolving complex issues
 

Requirements:

 
• Minimum 12th Pass or above (Undergraduate & Graduate both can apply)
• Minimum 1 year of documented experience in customer service/client handling (Freshers can also apply for some roles)
• Excellent English communication skills (B2 High)
• Excellent Hindi communication skills required
• Ability to work in a rotational shift environment (majorly night shifts)
 

Work Schedule:

 
• 5.5-day workweek with 9.5-hour shifts
• Rotational shifts & week-offs (Majorly night shifts)
• Flexible Shift for a better work-life balance
 

Salary & Benefits:

 
• Fresher: 28,000 CTC + 2,000 Performance Linked Incentive (PLI)
• Experienced: Up to 36,000 CTC + 2,000 PLI or Up to 27K CTC
• Relocation benefits for candidates moving from a distance of more than 175 KM:
  • Travel tickets
  • 14 Days Accommodation with complimentary breakfast
  • Relocation Bonus of 10K

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Keyskills:   english international call center customer care voice support customer handling customer support international bpo communication skills domestic bpo chat support