Business Group Delivery Manager will play a pivotal role in driving customer-centric strategies within the Customer Business Team (CBT) and Market Unit. Partner and guide cross-functional teams, ensuring seamless execution of services that exceed customer expectations while maintaining alignment with contractual obligations. Will thrive in a dynamic environment focused on transformational initiatives, leverage leadership to strengthen relationships with C-Suite executives and spearhead operational excellence. Capitalize on emerging opportunities for sustainable growth. You have:
Graduate or Post Graduate degree in Engineering or a relevant field
1012 years of extensive experience in customer engagement, strategic programs and delivery management
Strong financial acumen, including revenue and cost management
Proven ability to manage complex projects across multiple business areas
Excellent communication skills to engage with senior leadership and diverse teams
It would be nice if you also had:
Experience with telecommunications industry
Experience with Project Management methodology or similar frameworks
Recognized thought leadership in delivering innovative solutions
Develop and implement tailored CNS delivery strategies based on market unit and customer needs
Build and maintain relationships with C-Suite executives to drive customer satisfaction and engagement
Monitor financial KPIs and execute action plans to maximize revenue and ensure financial targets are met
Oversee end-to-end project delivery, ensuring compliance with contractual obligations and quality standards
Lead cross-functional teams to optimize workforce planning and enhance employee engagement
Drive transformation initiatives to align operations with strategic goals and improve delivery efficiency
Act as the primary customer interface and resolution point for any critical delivery issues
Promote a culture of quality and continuous improvement across all delivery teams
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full time