Responsible for coaching and supporting Leads and Assistant Managers and ensures that the team meets or exceeds their performance.
responsible for revenue generation, client engagement; maintain client quality and ensure service levels are met on a consistent basis.
Monitor key performance indicators (KPIs) and productivity metrics to ensure departmental goals are met or exceeded
Work with support departments to ensure staffing strategies are effectively executed
Hold team meetings on a regular basis with direct reports.
Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements.
Ensure that the teams adherence to QMS and ISMS standards.
Job specifications:
Minimum 10+ years experience in US healthcare
Strong knowledge in concepts of AR and Training
Good People Management Skills
Good Interpersonal Skills
Good Analytical Skills
Good Leadership Skills
Should have good client management Skills
Graduation is Mandatory
Job Classification
Industry: BPM / BPOFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full time