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Resident Engineer @ Airtel

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 Resident Engineer

Job Description

Key Deliverables

  • Airtel Custodian - Act like L1 escalations desk for customer
  • Giving Onsite support (Live testing, Device Issue, Link Monitor)
  • M2M Solution testing with sample SIM card
  • Maintaining and sharing daily update with all stake holders on open points
  • Align service tickets to engineers and tracking progress of work
  • Delivery of third party media/bandwidth/Hardware
  • Initiating network surveys on problematic locations
  • Logging Ticket with Airtel and coordination for Troubleshooting
  • Circle Network TAT is freeze

Skills Required

  • Good understanding of IoT, MPLS products along with Network Layer understanding
  • Excellent relationship management with customer, cross functional team
  • Good written and verbal communication skills
  • Can do attitude & problem solving skills
  • Result Orientation

Educational Qualifications

  • Full Time graduate, preferably M.Com, B.Com, MBA/ PGDM, Degree in finance or accounting

Work Experience -2 Plus years in large enterprise.


Job Classification

Industry: Telecom / ISP
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Airtel
Location(s): Hyderabad

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Keyskills:   MPLS Project Execution Project Management project manager resident engineer Smart Metering network engineer ILL Smart Cities program manager Project Planning IOT

 Fraud Alert to job seekers!

₹ -6 Lacs P.A

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Airtel

Company DetailsAirtel India