Manager, ServiceNow Operations Support @ Merck Sharp

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Manager, ServiceNow Operations Support

Merck Sharp
3 - 8 years
Hyderabad
2 months ago
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Job Description

The Role: We are seeking a skilled and experienced ServiceNow Admin to join our dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a strong technical background in ServiceNow development and support.

The role will collaborate with cross-functional teams to provide tier 1 and tier 2 level operational support for the ServiceNow applications deployed for Merck.

What will you do in this role

Provide tier 2 and tier 3 operational support for any issues raised with ServiceNow production deployed applications for Merck as well as coordination of Problem Investigations (includes documenting)
Coordinate with the Engineering team for any operational production updates and execute in support of meeting documented requests.
Provide support as well as required creation or updates of Service Catalog Items
Partner with engineering team for release support such as migration of update sets and configurations both in prod and non-prod environments where support is needed
Support environment management (prod and non-prod) for instance activities such as cloning, data migration, and configuration where operations support is needed
Support testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy.
Support maintenance comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments.
Stay up-to-date with the latest ServiceNow features, tools, and best practices.

What should you have

Bachelors degree in Computer Science, Information Technology, or a related field.
3+ years of working experience as a ServiceNow support resource, preferably with HRSD, ITSM, GRC and/or ITAM product expertise.
ServiceNow Certified System Admin (CSA) certification
ServiceNow Certified Application Developer (CAD) certification is highly desirable
ServiceNow Certified implementation Specialist (CIS) certification is highly desirable.
In-depth knowledge of ITIL processes and best practices for IT Service Management.
Excellent organizational and time management skills to manage multiple projects simultaneously.
Understanding of Agile development methodologies is a plus.

Job Classification

Industry: Pharmaceutical & Life Sciences
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Merck Sharp
Location(s): Hyderabad

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Keyskills: Computer science Solution architecture CVS Data migration CAD Integration testing Healthcare Information technology SDLC Technical documentation

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Merck Sharp

MSD operates its human health business in India through three separate legal entities: MSD Pharmaceuticals Private Limited, Organon (India) Private Limited, and Fulford (India) Limited. Since its existence in India, the company has moved quickly in laying the foundation for a business that is differ...

Manager, ServiceNow Operations Support @ Merck Sharp

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