Level 1 System Operations Engineer @ Synechron

Synechron is seeking a diligent and dedicated Level 1 SysOps Engineer (Junior) to join our 24x7 System Operations team. This position plays a critical role in monitoring, managing, and supporting the organizations hardware, applications, and infrastructure in a global, round-the-clock environment. The role ensures system stability, incident resolution, and proactive maintenance, contributing directly to operational excellence and minimal downtime.

The successful candidate will serve as a primary point of contact for system alerts and incidents, collaborating across teams and external vendors to maintain service continuity. This position offers growth opportunities and requires flexible shift work, including nights and weekends, to support continuous business operations.

Required Skills:

• Proficiency with monitoring tools such as Logic Monitor, OpenShift, Cronacle, and Ikasan Scheduler
• Experience with NetBackup for backup and recovery tasks
• Basic understanding of Windows (e.g., Tripwire, Trend Micro, OfficeScan) and UNIX/Linux system health checks
• Service desk and incident logging tools like JIRA
• Active Directory management tools and Active Roles interface
• VMware vSphere for VDI management
• Network testing tools such as PC Ping

Preferred Skills:

• Familiarity with ITIL best practices
• Additional experience with remote hands support tools and cloud platforms

• Continuously monitor hardware, applications, and infrastructure health using designated tools
• Conduct daily system checks on Windows and UNIX environments, escalating issues as needed
• Detect, log, and prioritize alerts or incidents, coordinating with internal teams and third-party vendors for resolution
• Maintain and update daily shift reports and incident logs in JIRA
• Act as a 24/7 point of contact for operational inquiries and incident escalations via Hunt Line communication channels
• Liaise with vendors and support teams to facilitate engineer visits, parts delivery, and remote assistance
• Perform routine service desk activities outside standard hours, including password resets, account management, and VDI requests
• Conduct network checks such as PC Ping tests and generate reports for Desktop Support
• Document incident details, escalation procedures, and operational processes to ensure knowledge continuity
• Follow prescribed shift schedules, demonstrating flexibility to work overnight and weekend shifts

Strategic Objectives:

• Ensure high availability and stability of IT systems
• Minimize incident resolution time and service disruptions
• Support continuous service improvement through diligent monitoring and responsive incident management

Performance Outcomes:

• Rapid identification and escalation of system alerts
• Accurate and timely reporting on system health
• Consistent achievement of shift reporting and incident management responsibilities

Monitoring Tools (Essential):

• Logic Monitor, OpenShift, Cronacle, Ikasan Scheduler

Backup & Recovery (Essential):

• NetBackup

System & Security Checks:

• Windows security tools (Tripwire, Trend Micro, OfficeScan)
• UNIX/Linux system health checks

Incident & Service Management:

• JIRA for incident logging and tracking

Directory & Account Management:

• Active Directory and Active Roles

Network Tools & Testing:

• PC Ping, network connectivity testing

Virtualization & Remote Support:

• VMware vSphere/VDI support

Preferred Skills:

• Knowledge of cloud environments and scripting for automation

• 0-7 years of relevant experience in System Operations, Incident Management, or Service Desk roles
• Exposure to monitoring, incident escalation, or system maintenance in enterprise environments
• Familiarity with hardware and application health monitoring tools
• Experience with managing tickets, SLAs, and shift reporting

Industry Preferences:

• Prior experience in financial, banking, or regulated environments is advantageous but not mandatory

Alternative Experience:

• Candidates with strong technical aptitude and relevant intern or trainee experience in IT operations may be considered

• Monitor system health and application alerts continuously during assigned shift
• Conduct routine checks and validate system backups
• Investigate alerts, classify severity, and escalate issues appropriately
• Log incidents, updates, and resolutions in JIRA
• Communicate incident status and updates to internal teams and vendors
• Coordinate with third-party vendors for hardware repairs and remote hands support
• Support user account management activities such as password resets and access provisioning
• Generate and review operational reports on system health
• Participate in shift handovers, sharing updates and ongoing issues

• Diploma or degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
• Willingness and ability to work in 24x7 rotational shifts, including nights and weekends
• ITIL Foundation Certification (preferred), or willingness to pursue
• Basic knowledge of networking, server management, and system security
• Proactive attitude toward learning new tools and processes

• Strong verbal and written communication skills
• Customer-centric approach with patience and professionalism
• Excellent organizational skills and multitasking ability
• Fundamental problem-solving capabilities to diagnose issues efficiently
• Adaptability to evolving technologies and processes
• Collaborative mindset to work across teams and with vendors
• Good time management skills to prioritize tasks effectively during overnight shifts.