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Service Operations Specialist @ IGT

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 Service Operations Specialist

Job Description

Role & Responsibilities:

  • 7-8+ years of experience in managing DLP/Proxy platform in large enterprise
  • Act as the SME (Subject Matter Expert) and escalation point for DLP/Proxy platform and associated services.
  • Fine-tuning of DLP policies, rules, and workflows to prevent unauthorized data exfiltration.
  • Experience in managing DLP technologies such as Symantec (Broadcom), Forcepoint, Netskope etc.
  • Monitor and analyze DLP events across network, endpoint, email, and cloud channels.
  • Work with business units and security teams to define sensitive data types and risk tolerances.
  • Perform deep-dive investigations of DLP alerts and coordinate with incident response when required.
  • Ensure DLP tools are integrated with SIEM, ticketing, and logging systems.
  • Continuously assess and refine DLP configurations to minimize false positives/negatives.
  • Collaborate with compliance, privacy, and audit teams to align DLP policies with regulatory requirements (e.g., GDPR, DPDP Act).
  • Generate dashboards and reports for management, including incident trends and policy effectiveness.
  • Develop and maintain SOPs, technical documentation, and knowledge base articles.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Service Delivery
Role: Service Delivery Manager
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Noida, Gurugram

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Keyskills:   Proxy Dlp Symantec Email Security Broadcom Switch Brocade Proxy Server Subject Matter Expertise Proof Point Antivirus Microsoft

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