Content Moderator For Nepali Language
- Gear Inc
- 1 - 5 years
- Kolkata
- 2 months ago
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Job Description
ABOUT US
We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!
Commitment to our people is our real strength and the key to success.
Company size: 6,000+ employees
Location: Kolkata, India
Responsibilities:
- Respond efficiently, accurately, and with compassion to users who reach out to appeal a suspension on their account or device.
- Learn and utilize various tools and SOPs appropriately. Stay up to date with policy and process changes.
- Follow up for more information to resolve the user's issue and explain possible solutions to ensure our users feel supported and valued.
Work time:
- 7 days a week
- Day Morning shift
- Working time 8hrs-day active 6.8hrs
BPO Associates Requirements:
- Experience providing exceptional customer service via email/written channels
- Experience with handling highly sensitive customer issues and de-escalating
- Strong written communication skills in English and Nepali.
- Proficiency with computers, CRM software, and strong typing skills
- First-class time management and decision-making skills
- High School Diploma or equivalent
Benefits:
- Attractive salary and benefits, international, fun, and professional working environment.
- An open and honest culture where people are valued, treated fairly, trusted, and empowered.
- Performance bonus.
- Night Shift Allowance.
- Private Health Insurance.
- Paid Vacation Days with an annual increase in the number.
- Sick Leave.
- Allowance Incentive.
- No dress code is required, we appreciate your true talent!
- Continuous and professional training to fully develop your potential.
- Work closely with managers to promote services all over the world.
All interested candidates are welcome to apply. Please send your resume expressing your interest to us. Kindly note that only shortlisted candidates will be contacted by our HR team.
Human Resources Department :
sr***p@ge****c.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Gear IncLocation(s): Kolkata
Keyskills: Customer Support Content Moderation Nepali Communication Skills Content Management Moderation
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