Hiring Customer Support Semi Voice For Tesco!!
- Tesco
- 0 - 2 years
- Bengaluru
- 3 months ago
- Email to a friend
- Report this job
Job Description
WARM GREETINGS FROM Rivera Manpower,
Associate-Property Delivery Planning-JD
We are looking for candidates with excellent communication skills who are willing to work in US shifts.
Call and book your interview slots today!
9986267*** / 7829336*** / 9380300***
Company Description
We are a multi-disciplinary team creating a sustainable competitive advantage for Tesco by standardizing processes, delivering cost savings, enabling agility, providing cutting-edge technological solutions and empowering our colleagues to do ever more for our customers. With cross-functional expertise in Global Business Services and Retail Technology & Engineering, a wide network of teams and strong governance we reduce complexity thereby offering high quality services for our customers. Tesco Bengaluru, established in 2004 to enable standardization and build centralized capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 4,40,000 colleagues.
At Tesco Business Solutions, we have a mission to simplify, scale & partner to serve our customers, colleagues and suppliers through a best-in-class intelligent Business Services model. We do this by building a world class business services model by executing services model framework right at the heart of everything we do for our worldwide customers. The key objective is to implement and execute service model across all our functions and markets consistently. The ethos of business services is to free-up our colleagues from a regular manual operational work. We use cognitive technology to augment our key decision making. We also built a Continuous Improvement (CI) culture across functions to drive bottom-up business efficiencies by optimizing processes. Business services colleagues need to act as a business partner with our group stakeholders to build a collaborative partnership driving continuous improvement across markets and functions to lead the best customer experience by serving our shoppers a little better every day.
At Tesco, inclusion means that Everyone's Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues, who in turn help to build the success of our business and reflect the diversity of the communities we serve.
Job Description
- Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work Administer routine and one off remedial maintenance works for technicians to undertake across the Tesco estate routine , scheduling of maintenance work. Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works Coordinate the tracking of parts orders to enable routine maintenance repairs Handling internal customer escalations and enquiries My own time keeping whilst working to fixed shift pattern Managing my own time and resources effectively, making the most of my time at work Act with integrity and authenticity; I do what I say I will do, to build credibility Living our values, treating others how they want to be treated, and help to create a great place to work
Qualifications
Understanding of Planned Maintenance for Equipment's,
Adv MS Office
Excel, Word, PPT
Retail Equipment knowledge, Planning & Organizing Knowledge of
Critical equipments in a Retail Store / Planned Maintenance,
Problem Solving Analytical Ability,
Logical Thinking Knowledge on Automation Tools/ processes
Good communication Skills both Verbal and Written
Graduate / Bachelor of Eng. Graduate from a recognized University (Preferably - Mechanical, Electrical, Industrial) Experience in Enterprise Asset Management tools
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: TescoLocation(s): Bengaluru
Keyskills: customer service International Voice Process insurance Live Chat inbound international voice Voice Process Voice Support chat support customer support banking technical support Customer Care semi voice International BPO
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