Change Management Expert
- Fiserv
- 8 - 13 years
- Pune
- 1 month ago
- Email to a friend
- Report this job
Job Description
We are looking for Change Management Expert for our Pune office, kindly refer the details below:
Exp. Range: 8 to 13 Years
Location: Pune
Job Description:
What does a successful Change Champion do?
- Leads the Change Management process, ensuring alignment with ITSM best practices.
- Manages the change lifecycle, from initiation to implementation, while minimizing disruption to services.
- Collaborates with the Change Review Board, Technical Review Board, and Operations Review Board to evaluate and approve change requests.
- Monitors and reports on change-related metrics and KPIs, driving continuous improvement in change processes.
- Serves as a champion for change initiatives, promoting a culture of adaptability and responsiveness within the organization.
- Facilitates communication among stakeholders regarding change impacts, timelines, and benefits.
What you will do:
- Oversee the planning, execution, and evaluation of IT changes to optimize service delivery.
- Develop and implement Change Management strategies and methodologies to enhance process effectiveness.
- Ensure thorough documentation and adherence to Change Management policies and procedures.
- Use ServiceNow as the primary ticketing tool for tracking and managing change requests.
- Conduct regular training sessions and workshops to elevate Change Management awareness across teams.
- Analyze change management processes and deliver insights using Power BI to support data-driven decisions.
- Embrace emerging technologies (AI, ML) to enhance change management practices and automate workflows.
What you will need to have:
- Bachelors degree in Information Technology, Computer Science, or a related field.
- Minimum of 8+ years of experience in IT Service Management (ITSM), with a strong focus on Change Management.
- Proven experience with Change Review Board, Technical Review Board, and Operations Review Board processes.
- Proficiency in using ServiceNow as a ticketing tool for managing change requests.
- Excellent communication, facilitation, and presentation skills, with the ability to influence stakeholders.
What would be great to have:
- Knowledge of data visualization and reporting tools, particularly Power BI.
- Familiarity with AI and ML applications within ITSM and Change Management.
- Scripting skills in Python to automate change-related tasks.
- Experience with monitoring tools such as Splunk for analyzing impacts on service performance.
Job Classification
Industry: FinTech / PaymentsFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Pune+ View Contact
Keyskills: Change Management ITIL Certified Automation Servicenow ITSM Aiml Python
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in