Travel Consultant Ticketing
- Seventh Sky Tours
- 3 - 8 years
- Mumbai
- 1 month ago
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Job Description
Seventh Sky Tours and Travels, a well-established company with 15 years of experience in the travel industry and accredited by IATA, is seeking a highly skilled professional to join our team.
Roles and Responsibilities
As a member of our team, the candidate will be responsible for handling both domestic and international ticketing desks. This role demands a professional with excellent communication skills and a strong ability to manage all ticketing queries efficiently.
Key responsibilities include:
- Flight Booking: Handle flight reservations for customers, including providing options for different routes, airlines, and schedules.
- Ticketing: Issue tickets accurately and efficiently, ensuring adherence to airline policies and regulations.
- Customer Service: Provide excellent customer service by addressing inquiries, resolving issues, and assisting with special requests.
- Fare Calculation: Calculate fares based on routing, class of service, and applicable fees, while ensuring accuracy and compliance with company policies.
- Itinerary Management: Prepare and distribute travel itineraries to customers, including details such as flight times, layovers, and contact information.
- Documentation: Ensure all necessary travel documents, such as visas and passports, are valid and in order before issuing tickets.
- Collaboration: Coordinate with other departments, such as sales and operations, to ensure seamless customer service and resolve any issues that may arise.
- Reporting: Maintain accurate records of bookings, transactions, and customer interactions for reporting and analysis purposes.
- Stay Informed: Keep abreast of industry trends, airline policies, and changes in regulations to provide up-to-date information to customers.
- Upselling: Identify opportunities to upsell additional services such as travel insurance, seat upgrades, or hotel accommodations to enhance the customer's travel experience.
Qualifications:
- Education: Minimum of a 12th-grade education.
- Experience: Prior experience in airline ticketing, travel agency, or related industry preferred.
- Computer Skills: Proficiency in using airline reservation systems (e.g., Amadeus, Sabre, Galileo) and Microsoft Office suite.
- Communication Skills: Excellent verbal and written communication skills in English and any additional languages are advantageous.
- Attention to Detail: Strong attention to detail to ensure accuracy in ticketing and documentation.
- Customer Focus: Ability to prioritize customer needs and deliver high-quality service in a fast-paced environment.
- Problem-Solving Skills: Ability to quickly identify and resolve issues to ensure customer satisfaction.
- Adaptability: Flexibility to adapt to changing schedules, priorities, and customer demands.
- Team Player: Ability to collaborate effectively with colleagues and other departments to achieve common goals.
- Professionalism: Maintain a professional demeanor and uphold ethical standards in all interactions with customers and colleagues.
We are looking for a candidate who not only meets the technical requirements but also brings a passion for travel and a dedication to providing excellent customer service. Join us at Seventh Sky Tours and Travels to help our clients experience the world like never before.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Travel Agent / ConsultantEmployement Type: Full timeContact Details:
Company: Seventh Sky ToursLocation(s): Mumbai
Keyskills: Travel Agency International Ticketing Domestic Ticketing GDS Air Ticketing Ticketing Travel Desk Aviation Flight IATA Ticket Booking Rescheduling Fares Travel Agent Activities Amadeus Travel Worldspan Reservation Airlines Refunds Sabre Itinerary Galileo Abacus
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Seventh Sky Tours
About Seventh Sky Tours Seventh Sky Tours is proud to be a premier IATA-approved holiday company based in the historic district of Fort, Mumbai. With over a decade of experience in the travel industry, we specialize in planning unforgettable trips to destinations across the globe. Our company, led ...
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