Field Service Engineer
- Barco
- 3 - 8 years
- Ernakulam
- 2 months ago
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Job Description
1. Location:
Travel:100%
Location Indicate the primary location for this position. Also indicate if travel is required and how often the candidate would be required to travel and to where.
2. Purpose of Position:
Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs, identify the problem at site and ensure timely completion of the Job in a safe and secure manner.
Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct.
Briefly state (in 1- 3 sentences) why the role exists (note: do not go into key responsibilities)
Example: The purpose of this document is to collect, analyze and define high-level user needs and features of the product. Focus on capabilities needed by the target users and why these needs exist. Record details of how the application fulfills these needs in the use-case specifications.
3. Key Responsibilities:
- Ensure that all activities are carried out safely in accordance with all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures.
- The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns.
- Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence.
- Carry out preventive maintenance jobs as per schedule.
- Carry out breakdown jobs assigned by the ASM.
- Update spares requirement to ASM.
- Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares. PDS Field Engineer 2
- Ensure resolution of complaints in the 1st visit itself.
- Return defective spares to stores within 7 days of closure of complaint.
- Return unused ok spares immediately to the stores department.
- Provide feedback to the CSD immediately after closure of complaint.
- Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis.
- Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company.
Describe the five or six most important elements or responsibilities of this position. After one year, how will we know the candidate has been successful?
Is travel a requirement? Domestic or International? If so, what % of time?
A brief description of what the Software Architecture Document applies to; what is affected or influenced by this document.
Examples:
- Act as the technical project manager with overall responsibility for the management, performance and completion of one major or several smaller projects.
- Generate the project scope statement from the preliminary requirements document.
- Use project deliverables to develop the work breakdown structure and network diagram that then drive the detailed activity/task list.
- Responsible for obtaining accurate time and cost estimates, then managing the project to schedule and budget.
- Actively manage the projects critical path
- Perform a project risk assessment and recommend key experiments and/or simulation and predictive tools to mitigate areas of high potential risk.
- Use structured problem solving methodologies to identify root cause. Offer conceptual solutions and work closely with the product development team to turn concepts into commercialized products.
- Provide leadership to the project team and work with team members to achieve common objectives.
- Prepare and present project milestone documents to the Engineering Milestone Review Committee. Work with team members to ensure accurate completion of engineering, marketing, and factory documents.
- Develop communication documents, presentations, and dashboards for communicating the project status, health, etc to the leadership and marketing team
- Drive the creation of technical specifications, design specifications, and system validation plans to meet the project deliverables.
- Provide leadership in meeting the customer and regulatory requirements with designs that have sustainable differentiation for minimal overall cost.
4. Relationships
- Reports to: Area Service Manager (ASM) / Area Service Controller (ASC)
Who will this position interact with on a regular basis (peers, other functions, management, customers)?
Does this position report on a dotted line basis to anyone?
A brief list of people or groups which should review this document and the reason they need to review the document.
Example:
- Report directly to the Product Development Manager of Pumping and Containment.
- Works directly with the new product development team consisting of design engineers, designers, technicians, supply chain, operations, and test engineers.
- Collaborate globally with other company divisions and partners to leverage expertise and core competencies into new product platforms to achieve project deliverables.
What are the metrics that will be used in managing the performance of this position? What metrics will you include in the associate's performance plan or ICP?
This subsection should:
- Provide a complete list of all documents referenced elsewhere in the Vision document.
- Identify each document by title, report number (if applicable), date and publishing organization.
- Specify the sources from which the references can be obtained.
This information may be provided by reference to an appendix or to another document.
Example:
- Product revenue and Margin performance to project plan
- Product quality; as measured by warranty incident rates.
- Project on-time performance; as measured by execution to the contract signed with management at tollgate 2.
- Market Share performance to project plan
- Brand Leadership Recognition
5. Education & Experience:
- Total Experience in years: Previous experience in field based technical service work. Experienced in mechanical, electrical, and electronic fault-finding techniques.
- Graduation/ Degree: Diploma in Electronics/Electrical /Mechanical Engineering. with good knowledge of working on Computers
6. Background and Skills:
- Excellent communication skills in applicable local language. Basic knowledge of English Computer literacy
Functional / Technical Skills
- Has the functional and technical knowledge, skills, and experience to do the job at a high level of accomplishment.
Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and
- external customers
- Get first-hand customer information and uses It for improvements in products and services.
- Acts with customer in mind.
- Establishes and maintain effective relationships with customers and gains their trust and respect.
Job Classification
Industry: Oil & GasFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service EngineerEmployement Type: Full timeContact Details:
Company: Gilbarco Veeder RootLocation(s): Ernakulam
Keyskills: Service Engineering Field Service Fault Finding Installation Maintenance Repair Troubleshooting Servicing
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