Sales/Renewal Representative - International Voice
- Tech Mahindra
- 1 - 4 years
- Chennai
- 1 month ago
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Job Description
Key Responsibilities of the Renewals Representative Role:
- Manage end-to-end customer renewal processes for assigned pipelines.
- Engage proactively with customers to ensure timely contract/subscription renewals.
- Demonstrated clear, professional communication via email and calls, maintaining a strong customer-first approach.
- Work cross-functionally with internal teams (Account Executives, Customer Success, CX BP Team, Sales, Finance- AR/AP) to resolve renewal-related issues.
- Identify potential churn risks and act swiftly to mitigate them.
- Maintain accurate renewal data in SFDC and track performance metrics.
- Identify and route upsell/cross-sell opportunities to the appropriate teams.
You can also share your updated resume to js********5@te*********a.com / contact 7401616***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Chennai
Keyskills: Upsell Renewals Sales Cross Selling B2C Sales Inbound Calls Inside Sales B2B Sales Outbound Calling Upselling Client Retention Cold Calling Customer Retention International Voice International Calling
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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