Operations Executive Customer Support
- KrazyBee
- 10 Positions
- Bengaluru
- 2 months ago
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Job Description
Join KreditBee India's #1 Fintech Lending Platform
Position: Operations Executive [Customer Support]
Experience: 6 months to 3 years in Customer Support
Employment Type: Full-time
Walk-in Interview: Monday to Saturday| 10 AM 5 PM
Address: 3rd Floor, Mereside Heights, 1st Main Rd, Sakshi Nagar, Pai Layout, Mahadevapura, Bengaluru, Karnataka 560016
Documents to Carry: Updated Resume and Valid ID Proof
Joining: Immediate within a week
Job Summary:
We are looking for a proactive and empathetic Operations Executive Customer Support to join our growing team. You will be responsible for handling customer queries, providing accurate information, resolving issues efficiently, and ensuring high customer satisfaction throughout every interaction.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls to assist customers with queries related to our fintech products, services, and account management.
Issue Resolution: Identify, troubleshoot, and resolve customer issues effectively and efficiently, ensuring a positive customer experience.
Product Guidance: Provide customers with information on the features, benefits, and usage of our fintech products and services.
Account Assistance: Assist with account-related queries such as balance inquiries, transaction status, account setup, and more.
Escalation Management: Escalate unresolved or complex issues to the relevant departments or senior support teams.
Documentation: Maintain accurate records of customer interactions, including inquiries, feedback, and resolutions, in the company CRM system.
Customer Feedback: Collect feedback from customers to understand their experience and provide insights for continuous improvement of our services.
Compliance and Security: Ensure that all customer interactions adhere to regulatory and data security standards relevant to the fintech industry.
Cross-Department Collaboration: Work closely with other teams, such as technical support, product, and compliance, to ensure customer issues are addressed promptly.
Must-Have Skills:
Fluent in English & Hindi including Hindi numbers and any additional regional language is a strong advantage
Excellent communication and problem-solving skills
Basic computer proficiency
Calm and professional demeanor in high-pressure situations
Prior BPO or fintech customer support experience is preferred
To Apply:
Email: hidden_email
Contact: Sanu V 99hidden_mobile3 (Call/WhatsApp)
Disclaimer:
This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.
Data Utilization Disclaimer:
By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.
Employement Category:
Employement Type: Full timeIndustry: FinTechRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Operations Executive Customer SupportContact Details:
Company: Krazybee ServicesLocation(s): Bengaluru
Keyskills: voice process hindi domestic calling customer support bpo inbound calls domestic bpo customer service
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