Senior Specialist Software Engineer
- NICE
- 10 - 15 years
- Pune
- 1 month ago
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Job Description
So, whats the role all about?
As a Senior Specialist Software Engineer (Expert Services), you will work as a member of our Expert team to configure and build integrations based on customer requirements. Typical projects include working with customers to understand business requirements, document those requirements, educate the customers with relevant technical information, configure our product, assist with the go-live steps.
Configuration timelines must adhere to implementation timelines and if you foresee any delays, escalate to the implementation manager.
How will you make an impact?
- As a billable and customer-facing role, this position has significant financial impact on CXone:
- The Consultants time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
- The timeframe required for the Consultant to deploy a customer has a direct impact on CXone's ability to begin recognizing revenue for new customers/existing customers. Ensure deployments are completed timely, accurately and according to customers contract.
- The Consultants ability to satisfy his or her customers has a direct impact on the customers likelihood of loyalty and increased business.
- The Consultants ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing CXone's exposure to liability.
- Ensure that adjustments made to customers account are completed in accordance with the Companys Adjustment Policy.
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.Have you got what it takes?
- 12-15yrs experience in
- Excellent Troubleshooting and Debugging skills on SaaS Applications.
- Excellent knowledge of HTTP requests
- Good understanding of modern authentication standards
- oAuth2
- OIDC
- SAML
- Knowledge about SSO patterns
- Good understanding of browser security
- CORS
- X-frame-options
- Good understanding of HTML
- iframe
- CSS
- Good understanding of JavaScript / jQuery
- Ability to read API documentation and implement proof of concepts
- Proven experience as a Bot Developer or similar role
- Knowledge on Prompt Engineering
- Strong understanding of user experience and conversational interfaces
- Good verbal skills for communicating with customers and with peers during design and code reviews
- Quick learner, adaptable to change & ability to assume independent assignments
- Creation of Design docs, Functional Requirements docs, Test use cases, and deployment guide
- Product knowledge and ability to adapt previous integrations to meet customers requests
- Ability to work during US daytime (if needed)
- Bachelors degree or equivalent experience in a high-level environment.
Whats in it for you?
- Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
- At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 6886
Reporting into: Tech Manager
Role Type: Individual Contributor
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune
Keyskills: css configuration jquery sso cloud saas applications debugging html software engineering code review api cloud computing oauth deployment crm verbal communication post sales enterprise applications microsoft azure engineering javascript saas troubleshooting http doe
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