Process Analyst- Dispute Management
- Provana
- 50 Positions
- Noida, Gurugram
- 2 months ago
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Job Description
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Review daily dispute files in line with client SOPs and company guidelines.
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Investigate disputes thoroughly and ensure accurate resolution.
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Conduct internal audits to verify compliance with regulatory and client requirements.
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Ensure consumer-related accounts are managed correctly and follow all applicable rules.
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Identify non-compliance issues and suggest corrective actions.
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Maintain accurate records of investigations and audit findings.
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Prepare and share detailed reports on findings and actions taken.
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Strong attention to detail and analytical skills
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Basic understanding of regulatory guidelines (e.g., FDCPA, GDPR) is a plus
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Good communication skills to document and share findings
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Typing speed of at least 30 WPM with 97% accuracy
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Graduate in any discipline (mandatory)
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Open to work in 24/7 rotational shifts
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Freshers are welcome to apply
We are looking for detail-oriented individuals to review and investigate dispute files daily and conduct internal audits. The role ensures all processes comply with client guidelines, regulatory requirements, and internal policies.
Key Responsibilities:
Required Skills:
Eligibility Criteria:
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Back Office OperationsFunctional Area: Not SpecifiedRole/Responsibilies: Process Analyst- Dispute ManagementContact Details:
Company: Provana IndiaLocation(s): Noida, Gurugram
Keyskills: typing speed english backend back office non voice communication skills fresher graduate
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Provana
Provana is a US Based Organization dealing with SaaS Products and services for the credit and collection industry.
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