Customer Support Executive ( Non Voice Process ) @ Mediacle

Job Description

Responsibilities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Respond to customer queries in a timely and accurate way, via email or chat. Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers

Share feature requests and effective workarounds with team members Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product.

Assist in training junior Customer Support Representatives

Preferred candidate profile

Qualifications And Experience:

Graduates or Undergraduates

• Typing speed of 30 to 40 wpm
• Minimum 1-3 years of relevant experience of Customer Support
• Should have excellent command on English
• Strong interpersonal, problem-solving skills and verbal and written communication skills Basic computer knowledge and technical skills

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Should have excellent command on English Strong interpersonal Computer Skills Typing speed of 30 to 40 wpm problem-solving skills and verbal and written communication skills Written Communication