Catalog Lead (Selection AVS) @ Amazon

Job Description

Retail Business Services (RBS) is an integral part of Amazon online product In this role, the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs.
*Candidate must be fluent in Spanish language both verbal and written* Key job responsibilities
Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
Flexible with working schedule
Ability to work overtime as dictated by business need
Maintain records of day-to-day work by updating trackers to reflect work done.
If there is a possible default on SLAs or Quality, flag the escalation in time to the manager
Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
Enable efficient internal/external stakeholders communication
Intermediate skill level to interpret trends or patterns in complex data sets, to recognize and define process improvement opportunities working with SME/Managers and effectively summarize conclusions "Please note that this job is a seasonal role (FTC) for 11 months on the payroll of Amazon."
Shift Time: 9AM to 6AM MX time zone - Bachelors degree
- Speak, write, and read fluently in Spanish
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Amazon
Location(s): Kolkata

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Keyskills:   Business services Payroll Quality standards online retail Process improvement product life cycle Spanish Customer service MS Office Retail business