Customer Service Executive
- Cyitechsearch
- 50 Positions
- Mumbai
- 1 month ago
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Job Description
- *Job Title: Customer Support Executive*
Salary: 14,000 to 20,000
Shift: Flexibility: Required to work in shifts between 7 AM to Midnight (Any 9 hours). For women employees working from the office, shifts will be any 9 hours between 6 AM to 7 PM.
Experience: Freshers Welcome
Minimum Qualification: Graduate And 12th Pass also
*Job Description:*
We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. As a Customer Support Executive, you will be responsible for addressing customer inquiries, resolving issues, and providing excellent customer service across various communication channels.
*Key Responsibilities:*
Handle inbound and outbound customer calls/emails/chats professionally.
Provide accurate and timely information to customers regarding products and services.
Resolve customer queries and complaints effectively, ensuring customer satisfaction.
Maintain detailed and accurate records of interactions with customers.
Collaborate with internal teams to escalate and resolve complex issues.
Follow company policies and procedures to ensure consistent service delivery.
*Key Requirements:*
Strong communication skills in English and Local Language.
Ability to handle multiple tasks while maintaining attention to detail.
Good problem-solving and analytical skills.
Basic computer knowledge and typing skills.
Ability to work under pressure and handle customer queries efficiently.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service ExecutiveContact Details:
Company: Cyitech SearchLocation(s): Mumbai
Keyskills: voice process bpo
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