Technical support lead -(Networking and Server) @ HSO

Job Description

Job Title: Technical Support Lead (Networking & Server Support) Location: Turbhe Navi Mumbai Reports To: Project Lead Key Responsibilities: Lead day-to-day technical support operations for network and server environments. Provide expert-level troubleshooting and support for RF technologies, SD-WAN solutions, Fiber connectivity, and Cisco networking equipment (routers, switches, firewalls). Oversee and manage incidents, problems, and service requests in line with SLAs. Ensure proper monitoring, maintenance, and optimization of network and server performance. Work closely with Project Managers and Field Coordinators to plan and execute support activities. Document standard operating procedures (SOPs) and technical troubleshooting guides. Conduct regular technical training sessions for L1/L2 support engineers. Support in new technology rollouts, migrations, and upgrades related to networking and server infrastructure. Key Skills and Experience Required: 68 years of experience in Network & Server support roles, with at least 2+ years in a lead or supervisory capacity. Strong expertise in: SD-WAN technologies (Cisco, Fortinet, Versa, etc.). Fiber optic troubleshooting and patching. Cisco products (CCNA certification preferred). Server Administration (Windows/Linux preferred). Exposure to Data Centre Networking and Cabling standards. Experience with monitoring tools is an advantage. Knowledge of ITIL framework (Incident, Problem, and Change Management) Strong problem-solving and analytical skills. Excellent communication, leadership, and team collaboration skills. Educational Qualification: Bachelors degree in information technology, Computer Science, or a related field. Relevant certifications like CCNA, CompTIA Network+, MCSE, or equivalent preferred.,

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Keyskills:   Server Administration ITIL framework