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Desktop Support Engineer 3 @ Yes Bank

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 Desktop Support Engineer 3

Job Description

Below is the JD for VIP support engineer.

Graduation with fluency in English and good business communication skills.

Minimum of 5 - 8 years of overall work experience inclusive 4+ years of experience in BFSI desirable

Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and network issues, often involving a deeper understanding of systems and applications.

SCCM, Citrix and Cloud basic knowledge required.

Adept at use of MS Office/0365

Windows Operating System Like Windows 10/11 and IOS

Hardware knowledge (Laptop/Desktop/Printer/Scanner/iPad)

Knowledge about Application security tools knowledge like Drive Encryption /Anti-Virus/Patch/ DLP/Cisco ISE

L1 level Network and security level troubleshooting

Knowledge for the VPN /Proxy/VDI

Collaboration: Work closely with other IT teams, including network, server, and application teams, to resolve cross-functional issues and improve IT services.

Documentation: Create and maintain detailed documentation of issues, solutions, processes, and procedures for end-users.

Job Classification

Industry: Banking
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Yes Bank
Location(s): Mumbai

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Keyskills:   VPN Configuration Network Troubleshooting Hardware Troubleshooting Hardware Installation Software Troubleshooting Software Installation LAN Setup

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₹ 4-7 Lacs P.A

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Yes Bank

YES BANK is India's fifth largest private sector Bank, founded by Rana Kapoor in 2004. Yes Bank is the only Greenfield Bank licence awarded by the RBI in the last two decades