Below is the JD for VIP support engineer.
Graduation with fluency in English and good business communication skills.
Minimum of 5 - 8 years of overall work experience inclusive 4+ years of experience in BFSI desirable
Advanced Troubleshooting: Diagnose and resolve complex hardware, software, and network issues, often involving a deeper understanding of systems and applications.
SCCM, Citrix and Cloud basic knowledge required.
Adept at use of MS Office/0365
Windows Operating System Like Windows 10/11 and IOS
Hardware knowledge (Laptop/Desktop/Printer/Scanner/iPad)
Knowledge about Application security tools knowledge like Drive Encryption /Anti-Virus/Patch/ DLP/Cisco ISE
L1 level Network and security level troubleshooting
Knowledge for the VPN /Proxy/VDI
Collaboration: Work closely with other IT teams, including network, server, and application teams, to resolve cross-functional issues and improve IT services.
Documentation: Create and maintain detailed documentation of issues, solutions, processes, and procedures for end-users.
Keyskills: VPN Configuration Network Troubleshooting Hardware Troubleshooting Hardware Installation Software Troubleshooting Software Installation LAN Setup
YES BANK is India's fifth largest private sector Bank, founded by Rana Kapoor in 2004. Yes Bank is the only Greenfield Bank licence awarded by the RBI in the last two decades