Service Engineer - West @ ACG

Job Description

Role Title:

A. Organization Context

Position: Field Service engineer

Department: Packaging

Location: Kandivali, Mumbai

Reports to: Head of Product Sales and Marketing

B. Job Objective

Planning of I&C, Service Calls & AMC in effective manner of all products, maintaining good service support in market in India, through self-knowledge/learning and interaction with the principal .

Functional

C. Primary responsibilities

• Install, Shrink wrapping , Flexible packaging , Sterilization , cGMP washing machines .
• Provide on-site service for all the above mentioned products
• Support on Phone when necessary
• Interact with the Principal service team and gain knowledge for better installation and service
• Must be willing and able to travel on a frequent basis within the country as well as out of country at principal site for FAT as and when required for service support and training respectively !
• Regular customer contacts to ensure maximum customer satisfaction
• Perform training to customers, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks

performed, service product, fault/solutions, Actively promote and sell VALUELINKS service products to our customers, improving the PMC revenue and maximizing VALUELINKS sales results in addition to ensuring the highest level of customer satisfaction

• Work in partnership with the sales teams to assist with sales revenue targets and revenue

growth

Internal process

• Co-ordination with customer for effective issue resolution
• Maintaining system database for all installed machines (AMC/Warranty/Out of Warranty)
• Maintaining of service reports on visit basis (AMC/Warranty/Out of Warranty)

D. Key Result Areas

The function of the Service Engineer is to provide expert hands-on technical expertise in all aspects

of installation, commissioning, customer training, maintenance, and customer support for ACG

Valuelinks systems as required.

E. Key Interfaces

Internal Interfaces External Interfaces

• Customer
• Partners
• Operations

F. Competency

Technical Competency -

Installation of different kinds of technologies

Analytical ability, troubleshooting & handling Customer issuesACG Product Knowledge

G. Educational and Experience Requirements :

Level of Education : Bachelor of Engineering

Experience 4 to 5 Years

Job Classification

Contact Details:

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Service Calls & AMC installation customer training Planning of I&C and customer support maintenance commissioning