Senior Specialist - Enterprise Cards
- Workfreaks
- 10 Positions
- Bengaluru
- 2 months ago
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Job Description
- Job Summary
- Experienced IT Senior Specialist to lead the support and optimization of the banks critical Enterprise Cards and Payments systems (e.g., card management platforms, payment gateways, fraud detection systems). This role combines deep technical expertise with leadership responsibilities to ensure high availability, compliance, and seamless operation of systems that drive card transactions, digital payments, and customer experiences. The ideal candidate will mentor junior staff, resolve complex technical issues, and collaborate with cross-functional teams to align technology with business objectives.
- Responsibilities
- Advanced Technical Support & Incident Leadership:- Provide Level 3 support for complex issues in card and payment systems (e.g., transaction failures, system outages, integration errors).- Lead root cause analysis (RCA) for critical incidents, implement permanent fixes, and refine preventive measures.- Mentor junior support staff and oversee incident resolution to meet SLAs and minimize business impact.
- System Optimization & Governance:- Monitor and optimize performance of card management systems (e.g., TSYS, VisionPLUS), payment gateways, and digital wallets using tools like Splunk, Dynatrace, or New Relic.- Design and implement automation for repetitive tasks (e.g., reconciliation, alerting) to enhance operational efficiency.- Manage upgrades, patches, and lifecycle management of payment applications in alignment with ITIL processes.
- Compliance & Risk Management:- Ensure systems comply with PCI-DSS, GDPR, PSD2, and other regulatory/industry standards.- Lead audits, vulnerability assessments, and remediation activities for card and payment platforms.- Implement security controls (e.g., tokenization, encryption) to mitigate fraud and data breach risks.
- Strategic Collaboration & Stakeholder Management:- Partner with business units (e.g., card operations, risk management), vendors, and development teams to drive system enhancements and process improvements.- Translate business requirements into technical solutions, ensuring alignment with enterprise architecture and security policies.- Document technical workflows, governance protocols, and disaster recovery plans for critical systems.
- Innovation & Continuous Improvement:- Stay ahead of industry trends (e.g., contactless payments, Open Banking APIs, blockchain) and propose technology upgrades.- Drive adoption of DevOps practices, cloud migration (AWS/Azure), and CI/CD pipelines for payment systems
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Senior Specialist - Enterprise Cards andContact Details:
Company: Workfreaks BusinessLocation(s): Bengaluru+ View Contact
Keyskills: aws sql sql server azure oracle
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