As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.
Job Description:
Provide superior Customer Experience on Chat/Email/Call
Provide accurate, valid and complete information by using the right methods/tools
Maintaining a positive, empathetic and professional attitude toward customers at all times
Collaborate with team members, customer service teams to ensure the superior customer experience
Follow the company s communication procedures, policies, and guidelines at all times
Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality
Job Classification
Industry: Management ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full time