Executive - Customer Care
- Cleartrip
- 0 - 3 years
- Bengaluru
- 1 year ago
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Job Description
- Cleartrip Private Limited is looking for Executive - Customer Care to join our dynamic team and embark on a rewarding career journey
- As an Executive in the Customer Care department, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring overall customer satisfaction
- You will serve as a primary point of contact for customers, providing information about products or services, handling concerns, and facilitating solutions to problems
- Your role will involve effective communication with customers via various channels, including phone, email, chat, and in-person interactions
- Additionally, you will collaborate with other departments to ensure timely resolution of customer issues and contribute to maintaining positive customer relationships
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in-person interactions
- Provide accurate information about products or services to customers
- Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
- Escalate complex issues to the appropriate department or management for resolution
- Maintain detailed records of customer interactions and transactions
- Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
- Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify and report trends in customer inquiries or complaints to management for improvement
- Uphold company values and customer service standards in all interactions with customers
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: CleartripLocation(s): Bengaluru+ View Contact
Keyskills: Customer Care Executive Inbound process
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Launched in July 2006, Cleartrip ushers in a refreshingly simple approach to travel, by offering its customers the single most comprehensive travel experience through its award winning Mobile and Desktop solutions. Through its intuitive products, coupled with the largest selection of flights and hot...
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