Senior Program Director @ e2open

DEPARTMENT: Professional Services

At e2open, the Senior Program Director is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and control guidelines throughout the full project life cycle. Manage issues, risks and project change requests to ensure successful and on-time project and/or program delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Senior Program Director has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

RESPONSIBILITIES:

• Own a portfolio of complex software implementation projects across Business Units including new customer implementations
• Full project life cycle ownership: successful project delivery will include full implementation from initiation and defining scope to deployment for one major or several minor initiatives simultaneously
• Report on project success criteria results, metrics, test, and deployment management activities
• Prepare estimates and detailed project plan for all phases of the project
• Be responsible services sales tasks like salesforce opportunity and contract (SOW/CR) creation
• Lead in the resolution of any issues and problems that develop during the project lifecycle and effectively identify and communicate risk and mitigation options to other leaders within the project
• Be a leader and strategic player on a team of technical and business analysts and engineers, foster a productive team environment, leverage diverse views to encourage innovation, and mentor team members to ensure their success and growth
• Assess project performance and communicate lessons learned to increase institutional knowledge, and further enhance best practices, tools, processes, and methodologies within Professional Services
• Provide and articulate high level plans for budget and scope and prepare and track the project management documents, including the Statement of Work, Change Order requests, Resource Plan, Risk Management, and Time Management documents.
• Manage project and program issues and risks to mitigate impact to baseline
• Establish and maintain healthy business relationships with the customers
• Work cross-functionally across all levels of the internal and external organization in order to deliver results on time
• Identify and drive upsells within the Business Unit to grow Professional Service revenue
• Mentor more junior Program Managers within the organization to develop more advanced talent
• Be a subject matter expert on the team for key issues and drive appropriate and timely solutions
• Additional duties as assigned

QUALIFICATONS AND EXPERIENCE:

• Broad process knowledge desired across multiple of the following: Inventory optimization, supply planning, sales and operations planning, or demand planning/demand sensing
• 10+ years of experience working in a Supply Chain-related or SaaS-related field in increasingly responsible roles including implementing complex solutions in an enterprise customer environment
• Hands-on experience in software deployment projects (no software development experience required)
• Ability to communicate and guide the implementation effort towards business objectives
• Ability to proactively identify issues and to build mitigation plans
• Outstanding communication skills
• Ability to present strategic information, data, and results in a clear and understandable manner utilizing methods appropriate to various forums
• Strong interpersonal and negotiation skills, with a high degree of self-motivation and ability to work independently
• Detail-oriented with strong organizational skills
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for delivering
• Experience working with Demand Planning, Demand Sensing, Supply Planning, or Inventory Optimization solutions is a plus
• Experience in analytics/reporting working with QlikView/QlikSense is a plus
• Knowledge of software development life cycle (SDLC) knowledge is a plus

PHYSICAL REQUIREMENTS:

• General office environment and responsibilities requiring:
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
  • Placing and receiving phone calls
  • Occasionally moving and lifting objects up to 20 pounds
  • May require occasional travel as needed.