Technical Support Engineer
- Orbcomm Technologies
- 2 - 6 years
- Hyderabad
- 2 months ago
- Email to a friend
- Report this job
Job Description
- Serve as the first point of contact for customers, providing technical support for ORBCOMM s product suite via phone, email, and Salesforce.
- Log and track customer issues, ensuring timely updates and resolution.
- Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
- Coordinate with internal teams such as Engineering (Tier 3 Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
- Maintain detailed documentation for all customer interactions and resolutions.
- Experience with international inbound calling (required)
- Strong verbal and written communication skills in English (required)
- Ability to work both independently and as part of a collaborative team
- Good troubleshooting skills and logical thinking
- A willingness to work night shifts and in a 24/7 rotational environment
- Proficiency in Microsoft Office Suite
- A passion for learning new technologies and product lines
- A team-first attitude and strong work ethic
- A Bachelor s degree (preferred, but not mandatory)
- Reliable transportation and willingness to commute independently (required)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Orbcomm TechnologiesLocation(s): Hyderabad
Keyskills: Order management Supply chain Selection process Maritime Management Troubleshooting MS Office Technical support Logistics Salesforce
Similar positions
Orbcomm Technologies
ORBCOMM Inc. is a leading global provider of Internet of Things (IoT) solutions. An IT Product based Company. ORBCOMM is an established, global company with vision and experience. We are successful and financially strong. We offer an exciting environment where you can participate in...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in