Customer Support Executive
- Redbus
- 2 - 4 years
- Bengaluru
- 2 months ago
- Email to a friend
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Job Description
Key Responsibilities:-
- Meet social media quality standards
- Provide timely response and effective resolution to a range of customer inquiries/complaints
raised on social media. And follow them up to a final resolution. - Resolve conflicts between vendors and customers by helping them arrive at a satisfactory
conclusion - Coordinate with internal teams and vendors for closing the issues at the earliest.
- Deliver high-class customer service and build customer satisfaction and loyalty.
Educational Qualification: Bachelor's Degree
Years of Experience (Minimum & Maximum): 2 to 4 years.
Language preference - Strong English & Tamil or Telugu Must
What is the nature and scope of responsibilities the candidate should have handled?
- Experience of 1-3 years in social media complaint handling and escalation management.
- Problem-Solving Approach and Conflict Management.
- Customer Expectation Management.
Generic Competency:
- Customer Expectation Management
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: RedbusLocation(s): Bengaluru
Keyskills: escalation management Escalations process Solving Queries Email Support Written And Oral Communication Customer Escalation customer service Customer Queries Voice Support Email Process
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Redbus
About us: We are the World€™s largest bus ticketing platform. We have the largest network of bus operators and satisfied customers booking upto 250,000 transactions a day through mobile and desktop channels. With over 150,000+ live routes in multiple continents we host the largest inven...
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