Customer Service Executive
- Intellectual It
- 10 Positions
- Bengaluru
- 1 month ago
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Job Description
Group Company: HDFC Bank Limited
Designation: Virtual Care-Officer Customer Care
Office Location: Bangalore Jaya Nagar
Position description:
Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls
received from customers enquiring details of the product holdings, product or process related information.
(for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds,
Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Enquiries & transactions related to the products availed by the customer.
Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account
etc.
Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of
account, Fixed Deposit advice etc.
Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque
requests, Funds transfer request as requested by customers.) Responding to customers with the
resolution within the defined TATs.
Process the requests as per defined process, while ensuring adherence to the customer authentication
process. Answering customer calls within the specified call answer time.
Adherence to the defined service delivery standards.
Accurate data capture of the request details (eg Hotlisting and Other transactions) as instructed by the
customer. Process adherence in respect of submission of the relative annexure to the supervisor for
authentication / further action.
Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging
of the complaints in the system, as per the laid down process. Proper follow-up with the concerned
department / branches for resolution and closure of the complaints.
Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the
customer o Prompt hotlisting of the card as per process. o Logging the reissuance request basis per
customer instruction, as per defined process.
Attempting to delight the customer by striking a relationship and fulfilling needs.
Call back to customers in case of any unresolved queries etc. Appropriately escalating cases to the
Supervisor.
Employement Category:
Employement Type: Full timeIndustry: BankingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service ExecutiveContact Details:
Company: Intellectual ItLocation(s): Bengaluru
Keyskills: calling customer service inbound
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