Demonstrate professional wow behavior with customers/ colleagues.* Effective communication with clients on any customers related query/ issue * Handling all telephone related calling as per principals norm. * Introduces relevant members to the customers during delivery of the vehicels. * Proper timely calling, capturing VOC and resolving any Apprehension/ doubts/ queries/ issues. * Managing all findings, sharing with relevant hads. * Help in lead generation and business development * Works with all departments to achieve team goals. * Resolve all customers complaints by ensuring regular follow-up with other departments. * Maintain highest professional representation * Adherence to all environment, health, safely, security measure for people, properly, cars. Ensuring customer satisfaction Managing the customer care team Business development Strategy Monitoring customer experience Managing the contact center Aftermarket support Providing customer service Training and development
Keyskills: service crm automobile
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