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International Voice Process #Malad @ Teleperformance

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 International Voice Process #Malad

Job Description

ROLES & RESPONSIBILITY*_

* Handling customer's inquiries, feedback, and issues through phone, email and live voice channels.

* Using analytical thinking to diagnose issues and find solutions to satisfy customers

* Maintaining accurate customer records to identify patterns and provide ongoing support

* Resolving customer complaints within the agreed service level agreements (SLAs).

* Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customer's experience.

*Working days* : 05 days

*Location* : Gurgaon

*Shift* : Rotational shifts 24x7

*Qualifications* : Graduate Fresher/ Undergrad Experienced can apply.

*Drug Test* Before onboarding the candidate

*Salary* : Fresher- 27,000 in hand - 31,883 CTC approx.

6 months- 29,000 in hand - 33,916 CTC approx.

1 year- 30,700 - 36,000 CTC approx.

18 months- 31,700 - 38,000 CTC approx.

24 months - 34,400 - 40,000 CTC approx.


Interested Candidate Share your Resume at: -

Lakhi Mandal - la*********l@te****************s.com or 8910069***

Manisha Das - ma*********1@te****************s.com or 7384734***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Freshers

Contact Details:

Company: Teleperformance (TP)
Location(s): Mumbai

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Keyskills:   US Process Us Voice Process International Voice Process International Process

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₹ -4 Lacs P.A

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Teleperformance

Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.