Customer Service Executive
- Teleperformance
- 0 - 3 years
- Delhi, NCR
- 1 month ago
- Email to a friend
- Report this job
Job Description
Comcast Corporation is a major American telecommunications and media company, best known for providing cable television, internet, telephone, and wireless services. It owns Xfinity, NBCUniversal, and Sky Group. Comcast offers a wide range of job roles across technical, customer service, sales, and corporate areas.
Common Comcast Job Roles & Responsibilities
1. Customer Service Representative (Xfinity Support)
Responsibilities:
- Handle inbound calls or chats from customers regarding billing, technical issues, and general inquiries.
- Provide exceptional customer experience and resolve issues efficiently.
- Upsell Comcast/Xfinity services when appropriate.
- Document all customer interactions in the CRM system.
2. Sales Representative (Inbound/Outbound)
Responsibilities:
- Promote and sell Comcast products like cable, internet, phone, and home security services.
- Meet or exceed sales targets and performance metrics.
- Follow up with potential customers to close deals.
- Provide product education and support.
3. Installation & Service Technician
Responsibilities:
- Install, troubleshoot, and repair Comcast products (TV, internet, phone).
- Ensure all equipment is working and customers are satisfied.
- Educate customers on device usage and services.
- Maintain accurate service reports.
4. Network Engineer / Field Technician
Responsibilities:
- Monitor, maintain, and improve Comcast's network infrastructure.
- Identify and resolve connectivity issues in the field or network center.
- Collaborate with cross-functional teams on projects or outages.
- Use diagnostic tools to test and troubleshoot systems.
5. Technical Support Specialist
Responsibilities:
- Provide Level 1 or Level 2 technical support to customers or internal teams.
- Troubleshoot software, hardware, and connectivity problems.
- Escalate unresolved issues to engineering teams.
- Document support interactions for reporting and analysis.
6. Corporate Roles (HR, Finance, Marketing, etc.)
Responsibilities vary by department but may include:
- Managing employee relations, payroll, and recruitment (HR).
- Analyzing financial performance and preparing reports (Finance).
- Executing advertising and brand campaigns (Marketing).
- Supporting digital media, content production, or streaming services (NBCUniversal roles).
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Delhi, NCR
Keyskills: Typing Typing Speed English Typing
Similar positions
Teleperformance
Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in