Consultant
- Syncron
- 2 - 4 years
- Hyderabad
- 2 months ago
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Job Description
Your work will directly contribute to customer satisfaction and innovation, providing valuable feedback to the product team to drive enhancements. Combining soft skills like logical thinking, facilitation, and documentation with technical knowledge of SQL, Eclipse, and Git repositories, you ll tackle complex challenges while supporting transformative SaaS implementations. This role offers unparalleled opportunities for professional growth, from mastering end-to-end SaaS project delivery to gaining insight into the financial operations of a global tech company.
What would you do? Support Project Delivery :
- Assist in implementing SaaS solutions, ensuring projects meet scope, timeline, and quality expectations.
- Conduct configuration, testing, and troubleshooting of solutions in collaboration with senior team members.
- Maintain accurate project documentation and reports.
Collaborate Cross-Functionally:
- Work with internal teams, including product, customer success, support, presales, and sales, to ensure seamless project execution.
- Engage with customer stakeholders to gather requirements and support solution deployment.
Develop Product Expertise:
- Learn and master Syncron s product suite and industry best practices.
- Stay updated on new features and enhancements to provide expert guidance to customers.
Enhance Customer Value
- Assist in conducting training and knowledge transfer sessions for customers.
- Support customer post-implementation to ensure a smooth transition to business-as-usual operations.
Contribu te to Business Growth
- Identify opportunities for upselling and additional value delivery during project engagements.
- Support sales and presales teams in solution demonstrations and proposal development.
Travel and Execute Globally
- Travel domestically and internationally to meet customer requests, ensuring face-to-face engagements where required.
- Adapt to diverse customer environments and work effectively across regions.
Track and Achieve KPIs
- Meet utilization and other performance targets while consistently delivering value.
Solve Complex Challenges
- Tackle unique and demanding customer requirements, providing creative solutions to ensure successful implementations.
- Troubleshoot and resolve any issues that arise during projects.
Experience :
- Up to 2-4 years of experience in delivering SaaS solutions or software implementations, preferably in the supply chain industry.
- Experience managing multiple projects simultaneously, including global and domestic engagements.
- Experience in supply chain, pricing, or service lifecycle management and consulting background is a plus, but not mandatory.
Technical Skills
- Basic proficiency in SQL, Eclipse, and Git repositories.
- Strong analytical skills with the ability to troubleshoot technical and business issues.
- Knowledge of reporting and documentation best practices.
Soft Skills
- Excellent problem-solving and logical thinking abilities.
- Strong communication and facilitation skills for collaborating with diverse teams and stakeholders.
- A customer-centric mindset, ensuring satisfaction and long-term success.
Adaptability
- Willingness to travel globally and domestically based on customer needs.
- Eagerness to learn and grow within the organization through certifications and training.
- Ability to work under pressure and manage multiple priorities effectively.
Growth Orientation
- A passion for continuous learning, demonstrated by certifications or participation in knowledge-sharing initiatives.
- Eagerness to grow within the company, with ambitions to take on leadership or cross-functional roles.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: Management ConsultingRole: Associate / ConsultantEmployement Type: Full timeContact Details:
Company: SyncronLocation(s): Hyderabad+ View Contact
Keyskills: Supply chain Service management Eclipse SAAS Consulting pricing strategy Troubleshooting Project delivery Analytics SQL
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