Desktop L1
- CMS It Services
- 1 - 3 years
- Kolkata
- 3 months ago
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Job Description
Job Role: Anti-virus and Patching L1 P01 ~ P01
Required Experience: Desktop L1
Education: Graduation
Location: Mumbai, Pune, Kolkata, Chennai, Noida- India
Responsibilities:Provide first-level technical support for desktops, laptops, printers, and peripherals.Respond to and resolve incidents and service requests via calls, chats, or tickets.Install, configure, and troubleshoot operating systems and basic applications.Perform password resets, user access provisioning, and basic network troubleshooting.Document issues and solutions in the helpdesk system.Escalate unresolved issues to L2 support as needed.Maintain inventory and log of IT assets and incidents.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: CMS It ServicesLocation(s): Kolkata
Keyskills: technical support antivirus troubleshoot operating systems L2 support desktop support L1 support patching
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