IT Engineer
- eGain
- 5 - 10 years
- Pune
- 6 months ago
- Email to a friend
- Report this job
Job Description
Experience: 5 to 8 years
Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.
We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.
Duties/Responsibilities - Provide hands-on support for laptops, servers, and IT services, using the IT Helpdesk to track cases.
- Collaborate with the Global IT team and follow processes to maintain IT service health.
- Manage core IT services like VMware, backups, Microsoft services, VPN, softphones, and Wi-Fi.
- Produce weekly reports, work with vendors for services/licenses, and create scripts for automation.
- Engineering graduate with 5+ years of experience.
- In-depth working experience on Microsoft Windows servers (including Active Directory and DNS), windows 10/11, Dell Laptops, MacBook, and Office 365 administrations.
- Knowledge of VMWARE, Networking technologies (including VPN and Wi-Fi) and scripting.
Written test (takes 120 minutes)
- Aptitude section
- Functional section
We will let you know within 2 business days of your taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: eGainLocation(s): Pune+ View Contact
Keyskills: IT services VMware Automation Networking VPN Active directory DNS Windows WiFi office 365
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in